CONDITIONS OF SALE
General conditions of Sale
This document is updated as of 08/28/2024.
Summary of the main conditions of sale.
1.1 These General Conditions regulate the remote sales service of Products (hereinafter the Service), as defined below, on the website https://www.gagalaboratorio.com (hereinafter the “Site”) by the Manufacture Gaga SA (hereinafter the “Seller”).
1.2 Before making your purchase we invite you to entirely read these General Conditions of Sale; However, we indicate below the main terms and conditions of the Service:
Product shipments take place from SWITZERLAND.
Price and presentation of the products: where not expressly indicated, the prices of the Products are expressed in CHF (or converted into the currency selected by you), do not include VAT and shipping costs. The images of the Products offered for sale on the site may not correspond to the real ones due to the Internet browser and monitor used.
Purchase method: to purchase one or more Products you will have to carefully fill in and send to the Seller electronically a Purchase Order (which is valid as a binding contractual proposal) which summarizes the information on the essential characteristics of each Product ordered and the relative price , means of payment, delivery methods, and shipping costs. By sending the Purchase Order you confirm that you know and accept the General Conditions of Sale.
Order processing: after receiving the Purchase Order, the Seller will send confirmation of your acceptance or, possibly, indicate the reasons why your order will not be processed, refunding the amount you paid. The shipment takes place only after the regular registration of the payment within a maximum of 20 working days of receipt of the Purchase Order.
Warranty: all Products available on the site are guaranteed for defects in conformity that arise as required by Swiss jurisdiction. To benefit from warranty assistance, you will need to keep the receipt (or invoice) that you will receive in the package, attached to the purchased product.
Right of withdrawal: you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fifteen (15) working days from the day of receipt of the Products purchased on the site. On how to exercise this right, see the following articles on the returns and exchanges policy. Please note: customers who purchase with a VAT number cannot exercise the right of withdrawal.
For any information relating to the purchase of products through the Site, you can also contact Customer Service at the addresses shown on the contact page of the website.
Product information and prices.
2.1 All information on the essential characteristics of the Products is provided in the identification sheet of each of them.
2.2 The prices of the Products are expressed in CHF (or converted into the currency selected by you) and (unless expressly indicated) do not include VAT and do not include shipping costs. The prices indicated on the Site may be subject to updates, we therefore invite you to check the final sales price before submitting the relevant Purchase Order.
Method of conclusion of the purchase contract.
3.1.To conclude the purchase contract for one or more Products on the site, after having selected the Product or Products of your interest, you must first complete and electronically send to the Seller a Purchase Order for the selected Products in electronic format (which valid as a contractual proposal), indicating the Products you are requesting to purchase, the chosen payment method and some of your personal data necessary for delivery (hereinafter the Purchase Order).
3.2. The Purchase Order consists of a “Personal Data” screen in which you will have to indicate the personal data necessary for delivery and a screen for selecting and activating the chosen payment method (as better indicated in article 4 below). The Purchase Order also contains a summary of: information on the essential characteristics of each Product ordered and the related price, the means of payment available to purchase each Product, the methods of delivery of the Products, and shipping costs.
3.3. The Purchase Order will be archived in our database for the period of time necessary to process the orders (and in any case within the terms of the law). You will be able to access your Purchase Order at any time to monitor its status by connecting to the Site and accessing the “my orders” section.
3.4. The contract is concluded when the Seller receives and accepts, electronically, your Purchase Order, after verifying the correctness of the data relating to your order. The Seller may not process Purchase Orders: (a) which do not provide sufficient guarantees of solvency or which are incomplete or incorrect, or (b) in the event of unavailability of the Products (if they are no longer available or on sale ). In these cases, the Seller will promptly inform you (and in any case within thirty days starting from the day following the day on which the Seller receives your Purchase Order) by email that the contract is not concluded, specifying the reasons. . If you have already paid the price of the Product and the shipping costs, you will be refunded the corresponding amount (as better indicated in article 5 below).
In the event that the Seller intends to conclude the contract, it will send you, by email, a receipt of the purchase order, containing a summary of the information already contained in the Purchase Order.
Terms of payment
4.1. When placing the Purchase Order you will be asked to choose one of the following payment methods for the Products:
- a) advance bank transfer made out to the Seller;
- b) PayPal account or credit card (via PayPal);
4.2. In case of payment by advance bank transfer, you will receive confirmation of the bank details to which to make the transfer by email together with the purchase order receipt from the Seller.
We invite you to check the completeness and correctness of the references and essential elements of the bank transfer. Missing data or the absence of necessary references may cause delays in processing orders and in the subsequent delivery of the Products.
4.3. In case of purchase using payment method via Credit Card / PayPal, at the end of the procedures for completing the Purchase Order, in case of choosing payment via:
Credit Card, we will ask you to enter your card details which will be communicated in an encrypted and secure manner to the Stripe servers which will manage the entire transaction;
PayPal, you will automatically be directed to the PayPal login page. In this way, the amount relating to the order will be debited from your PayPal account upon receipt of the order by the Seller.
In the event of subsequent cancellation of the order, the refunded amount will be charged to your PayPal account / credit card depending on the payment method chosen. Under no circumstances will the Seller be held responsible for any damages, direct or indirect, caused by delays in the failure to release the committed amount by PayPal or by your Bank.
At no stage of the purchase procedure on the site is the Seller able to access your financial information or know it. Your card details are never saved on our servers;
Shipping and delivery of the Products
5.1. The shipment of the Products is carried out to the address indicated in the Purchase Order only after the regular registration of the payment of the relevant order and upon payment of the price. No deliveries will be made to post office boxes. In any case, the Seller will ship the Products no later than 20 working days from the day of receipt of payment.
5.2. We ship worldwide. Deliveries will be made on average within 20 working days from the shipping date, with the exception of Saturdays, Sundays and holidays in general. The delivery terms just indicated are to be considered purely indicative. The Seller will not be in any way responsible for any delivery delays due to causes not attributable to it.
5.3 The shipment will be accompanied by an invoice / receipt issued by the Seller.
Product quality and guarantees
6.1. The Seller does not sell used Products or Products of lower quality than the corresponding standards offered on the market. You are aware and accept that the images and colors of the Products offered for sale on the site may however not correspond to the real ones due to the Internet browser and monitor used.
Right of withdrawal
7.1. You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fifteen (15) working days from the day of receipt of the Products purchased on the site.
To withdraw from the contract you will have to contact us from the contact section of the site. You will be responsible for shipping costs, including liability in the event of loss or damage to the Products.
7.2. The right of withdrawal – in addition to compliance with the terms and methods described in the previous point 7.3 – is considered exercised correctly if the following conditions are also fully respected:
- a) the Products must not have been used, opened, worn, washed or damaged;
- b) the identification tag (if present) must still be attached to the Products;
- c) the Products must be returned in intact packaging, adequately sealed with intact, original and complete packaging and contents;
- d) the returned Products must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept Products from the same order, returned and shipped at different times.
7.4. If the right of withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products.
The sums will be refunded to you as quickly as possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures pursuant to the following paragraph 8, once the correct execution of the terms and conditions indicated above has been verified.
7.5. If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to regain, at your expense, the Products in the condition in which they were returned to the Seller. Otherwise, the Seller may retain the Products, in addition to the sums already paid for their purchase.
Refund times and methods
8.1. After returning the Products, the Seller carries out the necessary checks relating to their conformity with the conditions and terms indicated in paragraph 7.1. and 7.2. In the event that the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the Products thus returned.
8.2. Whatever payment method you use, the refund procedure is activated by the Seller as quickly as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verification. of the correct execution of your right of withdrawal and acceptance of the returned Products.
8.3. If there is no correspondence between the recipient of the Products indicated in the Purchase Order and the person who paid the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.
Major force
9.1 The Seller will be relieved from any contractual obligation to make or deliver and will not be required to pay any compensation in the event of force majeure events which prevent the fulfillment of obligations placed upon it, such as, but not limited to, riots, insurrections, social unrest, telephone or IT failures or serious damage to the security and operation of the internet, strikes and impossibility of supply of Products and materials.
Applicable law and dispute resolution
10.1 The General Conditions of Sale are governed by Swiss law.
Periodic update
11.1 The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on the site. We therefore invite you to periodically consult this section to check for any updates.