PRIVACY POLICY

To facilitate your understanding of how we use, process and store your data, we have simplified the organization of the text by dividing it into different sections.

Who is responsible for processing your personal data.
How we collect your personal data.
What personal data concerning you can be collected.
What are the purposes of using your data.
How we manage the security of your personal data.
How long we keep your information.
Data protection rights and right to make complaints.
How you can check and change your privacy settings online.
Who is responsible for processing your personal data.

www.gagalaboratorio.com is the website of Manufacture Gaga’ SA (hereinafter Our Company), with registered office in Via Clemente Maraini, 13 Lugano (Switzerland). Our company manages the websites www.gagalaboratorio.com (hereinafter ‚Our web platform). Manufacture Gaga’ SA (hereinafter “the Data Controller”) is the data controller of the personal data collected also through our web platform.

How we collect your personal data

Our company collects your personal data in the following circumstances:

if you contact us directly, for example via our web platform, by email or by telephone via our hotline, in order to request information about our products and services,

if you buy one of our products or services, for example through our web platform,

if you respond to our marketing campaigns, for example by filling out a response card, or entering data into our web platform,

if your contact details are communicated to us by a third party with your consent,

if other companies in our group or business partners lawfully transfer your personal data to us,

if we acquire your personal data from other sources (e.g. from intermediaries), in full compliance with applicable legislation,

if you participate in an event organized by our company.

If you provide personal data on behalf of someone else, it is your responsibility to ensure, before doing so, that the interested party has read this Privacy Policy. If you are under 16 years of age, please do not provide us with any personal data. We ask for your support by informing us of any changes to your personal data in order to keep them updated.

What personal data concerning you can be collected

The following data may be collected through the various services and contact channels described in this Privacy Policy, always respecting your express consent:

Contact data: information regarding name, address, telephone number, e-mail address.

Interests: information you provide us about your interests.

Other personal data: information you provide to us regarding your date of birth or professional situation.

Contract data: customer code, case number.

Use of the Site and Communications: information relating to how you use our site, open or forward our communications, including information collected through cookies and other tracking technologies (read our cookie policy).

Online account data – account information to access our web platform,

Sales and Service Information: information relating to purchases, support and assistance, including complaints.

Images: images that portray you collected through photos and/or videos taken on the occasion of events organized by our company.

What are the purposes of using your data

Your personal data will be processed, for the purposes described below, mainly with IT tools. To facilitate understanding we divide them into:

purposes with necessary consent, or situations in which you must necessarily consent to the processing of your data as they are strictly necessary to manage your request and/or to fulfill any contractual obligation towards you. If you refuse to provide us with such information, we will not be able to properly follow up on your request and/or fulfill any legal, legislative and regulatory obligations that may burden our company;

purposes with optional consent, in this circumstance you will have to give explicit consent also through checkboxes specifically displayed within our web platform before submitting a specific request. Choice: Consent can be revoked at any time by sending a written communication to our data controller or via our web platform;

purposes of legitimate interest, i.e. when we use your personal data to pursue a legitimate interest relating to our company. You may object if the conditions exist.

NECESSARY Consent

N1) Fulfillment of a request by you: necessary to follow up on your requests. Our company also collects your contact data via our web platform in order to respond to your requests, also sharing, only if strictly necessary, the strictly necessary information with our company’s staff but also with suppliers/related companies that can act as independent data controllers exclusively after issuing their own information.

N2) Sale of our products / services: to manage the sale of our products / services also through our web platform. Our company collects your personal data if you purchase a product / service also through our web platform. Our company may also use this information to identify and resolve any technical or other issues relating to the provision of the products / services purchased. With regard to our web platform, if you interrupt the purchase procedure after having previously entered your personal data and given the necessary consent, your data will be automatically removed from our systems within a maximum of 60 minutes (for this period of time they will be stored in our systems, but they can only be retrieved from your terminal, to facilitate any changes relating to your order).

OPTIONAL consents

F1) Internal promotional purpose: to provide you with news and/or promotional offers / discounts / information relating to the purchase of our products. Our company also collects your personal data through our web platform and can use them to send you information on sales and assistance of our products / services and/or contact you regarding commercial offers in line with your preferences or to invite you to events promotional, as well as to carry out market research and/or customer satisfaction surveys.

F2) Sending newsletters: to allow the periodic sending of newsletters. Our company exclusively uses your e-mail to send you periodic communications with informative content relating to our company and/or ongoing events/promotions.

F3) Promotion of our company: to promote our brand on social channels or other means of communication. If a video recording and/or photographic shooting service is provided during our events, our company may collect Immagine’s data, without paying any compensation, in order to publish them on our social channels (e.g. Facebook, Twitter, Instagram ) or dissemination in the press in local, national or international newspapers. 

F4) External promotional purpose: to provide you with news and/or promotional offers / discounts / information relating to the purchase of products offered by other companies in our group and/or our partner companies.

Legitimate INTEREST

L1) The personal data collected for the purposes referred to in point N1) may also be processed for the further purpose of verifying the effectiveness of the response to your requests, so as to improve the service provided to its customers. This processing is based on the legitimate interest of our company in order to evaluate the degree of effectiveness of the responses to customer requests so as to verify that the quality standards of the services comply with those set by our company in the interest of customers themselves.

L2) Support for the sale and assistance of our products / services: to provide you with support during the sale and/or assistance of one of our products / services it may be necessary to use your personal data. In this case we will use them exclusively to provide you with the assistance/sales you request

L3) The personal data collected for the purposes referred to in point L2) could also be processed, in order to execute your requests, with our suppliers / associated companies who can act as independent data controllers after issuing their own information.

L4) If you are a journalist, your contact details may be processed to inform you about activities carried out by our company that may have journalistic relevance.

How we manage the security of your personal data

We use various IT security measures to improve the protection of your information and the integrity and accessibility of your personal data. Although data transmission over the Internet and websites cannot be guaranteed to be safe from intrusion, we do our best to ensure that this does not happen. If we have provided you (or you have chosen) a password that allows you to access our website platform or a personal link to manage your information, you will be responsible for maintaining the secrecy of this password / link and for respecting any other safety procedure that we inform you about. We ask you to keep your personal passwords/links carefully and not to share them with anyone.

How long we keep your information

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected or for any other legitimate related purpose (for example, where it is relevant for a defense against claims brought against us or in the presence of a legitimate interest ). Therefore, if personal data is processed for two different purposes, we will retain such data until the purpose with the longer term expires; however, we will no longer process the personal data for the purpose for which the retention period has expired.

Your personal data that is no longer necessary, or for which there is no longer a legal basis for its conservation, will be permanently deleted. To this end, personal data will be kept for the time necessary to achieve the purposes for which they were collected. For greater clarity we report the retention periods below:

Personal data relating to optional consents: 10 years from the date on which we obtained your last consent for this purpose (with the exception of opposition to receiving further communications).

Personal data relating to necessary consents: the data processed to fulfill any contractual obligation with you may be kept for the entire duration of the contract as well as for a subsequent 10 years from the end of the fiscal year following the relevant one, to deal with any assessment and /or tax dispute. If there is no contractual obligation on our part towards you, your personal data will be retained by our company for the time necessary to manage your request, after which it will be removed.

In the event of disputes: in the event that it is necessary to defend ourselves or take action or even make claims against you or third parties, we may retain the personal data that we deem reasonably necessary to process for these purposes, for the time in which such claim can be pursued.

Data protection rights and right to make complaints

If you have any questions about our processing of your personal data, please contact our customer service.

According to current legislation, you have the right to ask us:

further details on the treatments carried out by us,

copy of the personal data you have provided to us,

to update any inaccuracies in the data we hold,

to delete any data for which we no longer have any legal basis for processing,

to revoke your consent, in the event that the processing is based on consent and relates to direct marketing activities, so as to cease such processing,

to object to any processing based on legitimate interests unless the reasons why we are obliged to carry out such processing outweigh any prejudice to your data protection rights,

to limit the way in which we process your personal data when investigating a complaint.

In the event that, if the conditions exist, you revoke your consent or exercise the right of cancellation, it will be necessary to consider that this operation may require a technical processing time which we will take care to reduce to a minimum, but during which you may still be contacted. as part of the marketing activities which have already been undertaken. If you are not satisfied with the way in which we process your personal data, or with our feedback, you will have the right to lodge a complaint with the supervisory authority.

How you can check and change your privacy settings online

You can check and change the settings online for the use of your data through our web platform, using the relevant options present, or by writing an email to our contact details.